Quinton Pienaar (PwC)

Quinton Pienaar on PwC's orchestrated AI operating models

Quinton Pienaar, who leads PwC's Salesforce Alliance for EMEA and its Customer Transformation practice, introduces "orchestrated AI operating models": breaking an organization's Level 4 processes into jobs, tasks, decisions and actions, then scoring each for business value and risk to decide what to automate. He explains the shift from personal-productivity assistants to autonomous agents whose impact CFOs and COOs can finally measure, mentions a board conversation about "agentic go-to-market," and notes UK agentic adoption still lags the US slightly. The segment runs to the end of Part 1 and continues in Part 2.

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