Jesse Zhang

Jesse Zhang, Decagon CEO: AI Concierge, ElevenLabs & Voice Agents

Decagon co-founder and CEO Jesse Zhang joins live from London, where the company opened a King's Cross office as its European base after UK and European customers organically pulled them in. He explains the ElevenLabs partnership as part of sitting on top of model providers, describes the application layer's job of capturing each customer's business logic through 'Agent Operating Procedures,' and argues application-layer companies capture more of the value tied to the business pain they solve. He traces the arc from his January 2023 Papers GPT demo to a future where business concierge agents and consumer personal agents meet, and lays out the remaining voice work: keeping latency low and realism high while enforcing strict enterprise rules.

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