Paul O'Sullivan
22 Jun 2026Live from Agentforce World Tour London | ETN Espresso
Salesforce UK&I CTO Paul O'Sullivan on the Agentic Enterprise
Paul O'Sullivan, SVP and CTO for Salesforce UK & Ireland, describes running a 300-engineer solution engineering organization and London's AI Center, which has drawn 8,500+ visitors in 18 months, helped customers put agents into production, and hosts students for AI literacy. He calls London the third-biggest AI hub globally, maps the agentic opportunity across systems of context, work, agency and engagement and horizontally across the value chain, and says winning organizations treat agentic transformation as a new way of life rather than a one-off project.
19 Jun 2026Live from Agentforce World Tour London
Paul O'Sullivan (Salesforce): London AI Centre & Call to Action
Paul O'Sullivan, SVP and CTO for UK & Ireland at Salesforce, leads a 300-engineer solution engineering team and reports strong momentum for the London AI centre: over 8,500 visitors in 18 months, customers with agents live in production, and AI-literacy sessions for school students. He calls London the world's third-biggest AI hub and frames agentic AI as a once-in-a-lifetime shift playing out vertically across systems of context, work and engagement, and horizontally from outreach through lead-to-cash to after-sales. He says winning customers treat it as a way of life rather than a project — building, iterating and retiring agents as an extension of the workforce — and closes the show with a call to action: start small, scale big, and take your people on the journey.