Paul O'Sullivan

Paul O'Sullivan (Salesforce): London AI Centre & Call to Action

Paul O'Sullivan, SVP and CTO for UK & Ireland at Salesforce, leads a 300-engineer solution engineering team and reports strong momentum for the London AI centre: over 8,500 visitors in 18 months, customers with agents live in production, and AI-literacy sessions for school students. He calls London the world's third-biggest AI hub and frames agentic AI as a once-in-a-lifetime shift playing out vertically across systems of context, work and engagement, and horizontally from outreach through lead-to-cash to after-sales. He says winning customers treat it as a way of life rather than a project — building, iterating and retiring agents as an extension of the workforce — and closes the show with a call to action: start small, scale big, and take your people on the journey.

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