Manny Medina
Founder at Agency AI, Executive Chairman of Outreach
23 Nov 2025etn. - LIVE from Slush
Elias & Manny: Agency's AI Agents for Post-Sales (Live Raise Announcement)
Elias — a Boston-based repeat founder with HubSpot and Drift (sold to private equity) behind him, on company number five — announces live on the show that his new startup Agency has just raised. Agency uses AI agents to manage the full post-sale customer lifecycle, replacing CRMs that only store information. Manny, whose company Paid is an early Agency customer (he previously co-founded Outreach), joins the conversation, and the two riff on useless CSM handoffs, dreaded QBRs and health scores, arguing that context-rich, proactive agents will transform customer success. The chapter closes with jokes about Helsinki's November cold, the sauna and reindeer meat.
15 Oct 2025Episode #1: EU Tech Optimism, $21m for Paid, Swedish Stealth Launch, Rishi Sunak at Anthropic
Manny Medina on Paid & agent monetization
The hosts welcome their first-ever guest, Manny Medina, ex-Outreach, now building Paid in King's Cross. He explains that seat-based SaaS pricing breaks down for agents, and that Paid uses open telemetry to trace agent costs and value so builders can iterate on pricing, show ROI, and move off pure subscriptions. He covers the $21M seed (~$30M total raised) with pre-seed interest from Sequoia and seed led by Lightspeed, a free self-serve tier up to $10K revenue, and a deliberate plan to stay a small ~13-person team that may not need to raise again.
Branded cigarettes, X payouts & guest invitations
The hosts riff on King's Cross as an AI hub with DeepMind and Meta nearby, then cover Joey Maddox of Verisol handing out branded cigarettes at a Prague conference ('We smoke fraud'). They critique X's creator payouts under Nikita Bier for incentivizing slop and bot-farmed content, float a 'banger counter' idea, and close by revealing chief butler Alex McDonald flew to New York to hand-deliver an invitation to Casper Lee before reading the formal invite aloud.