Joe Inzerillo
19 Jun 2026Live from Agentforce World Tour London
Joe Inzerillo (Salesforce) on the Fin Acquisition & Agentforce
Joe Inzerillo, President of Enterprise and AI Technology at Salesforce, explains his dual 'customer zero' role running product areas including Slack alongside the office of the CIO. He discusses the just-announced Fin acquisition, contrasting Intercom's polished, SMB-first product and short time-to-value with Agentforce's broader enterprise platform approach, and explains why now was the right time to buy. He says the biggest adoption hurdles are fear and treating agents like set-and-forget software rather than digital labor that needs constant tuning, and warns against trying to agentify an entire human job at once.
Joe Inzerillo on Org Redesign & Rapid Innovation Squads
Joe Inzerillo argues that organizational transformation now matters as much as the technology, using an F1 analogy where people are the speed bumps until they're enabled to become part of the track. He describes Salesforce's rapid innovation squads delivering value in four to six weeks, and Slack shipping roadmap features early thanks to small cross-disciplinary teams. He predicts flatter org charts with more autonomous teams, and says every squad deliverable should include an operations agent so agents end up doing roughly 95% of ops work.