Steve Hind

2 episodes · 3 moments · last on 31 Jan 2026

31 Jan 2026Moltbot, Musks $1T Birthday, Synthesia CFO & Intercom CPO Join, Zuck 2x CAPEX

2:28:4518 min

Steve Hind on Lorikeet and Launching Coach

Lorikeet co-founder Steve Hind joins from a Chicago airport hotel and explains how Lorikeet builds customer-facing AI concierges for high-stakes, regulated industries, citing an Australian telehealth customer where naming a drug unprescribed is a crime. He contrasts resolution-focused agents with 'deflection obsessed' competitors, describes hiring top talent in Sydney, and says Lorikeet won 70-80% of head-to-heads against Decagon, Sierra and Intercom. He breaks news of Coach, an internal concierge he calls 'Claude Code for your support team,' and discusses bounty/outcome-based pricing plus TAM expansion as agents get good enough that people actually want to call, say, their bank.

30 Jan 2026Moltbot, Musk's $1T Birthday, Synthesia CFO & Intercom CP Join

2:33:379 min

Steve Hind: Lorikeet's Resolution-Focused AI Support Agents

Calling in from a Chicago airport hotel at -17°C, Lorikeet co-founder Steve Hind explains the platform builds AI customer concierges for high-stakes, regulated businesses, starting with an Australian telehealth customer where naming an unprescribed drug is literally a crime. He contrasts Lorikeet's resolution focus with 'deflection-obsessed' competitors, describes deliberately building the R&D nucleus in Sydney, and cites two quarters where 80% of revenue came from head-to-head wins against Decagon, Sierra and Intercom at a 70-80% win rate.

2:42:198 min

Lorikeet Launches Coach, the Internal AI Concierge

Steve breaks the news of Coach, Lorikeet's second product — an internal concierge he compares to Claude Code for support teams, which proactively turns tickets into eval sets, spots prompt contradictions and fixes them, demonstrated in a ten-minute end-to-end example. He explains where human judgment stays in the loop, how Lorikeet keeps pricing simple with commitment-based plans plus emerging bounty-style deals, and why better agents will expand total conversation volume rather than cap out.